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Perple by BACX Life Sciences

Project Focus

UX/UI, eCommerce, Marketing, Social

Sector

FMCG, Sports Drink

Year

June 2023 - July 2024

Project Overview (Hook)

Perple is the only all-natural sports drink and endurance mix, created to replace the artificial, synthetic, and ultra-processed sports drinks that currently dominate the FMCG food and drink market.

As Perple prepared for its market launch, it faced the challenge of educating a misinformed consumer base while positioning itself as a credible, performance-driven alternative.

Joining both the core internal team and a wider network of partners, I collaborated closely with the CEO, Founder, and Chief Brand Officer to translate Perple’s bold new brand identity into an immersive digital commerce experience. My role was to define the art direction and tone of voice for the online store, ensuring that Perple disrupted a market traditionally associated with a “no pain, no gain” mentality—which often skews dark and moody—by introducing a fresh vision of performance and pleasure.

The Challenge // Key Role

Perple, an all-natural sports drink designed for athletes, had the unique advantage of being backed by F1 Champion Sebastian Vettel. However, the brand faced the challenge of aligning all digital channels in preparation for a soft launch in January, followed by a hard public launch in April, coinciding with Sebastian’s PR appearances promoting the product across various media platforms.

A key challenge was re-educating consumers and athletes about the ingredients they consume, positioning Perple as the clean, science-backed alternative to synthetic sports drinks. This aligned with the company’s internal objective: to drive sales and revenue growth, securing momentum to attract Series A investors.

As Lead UX/UI Designer, I was quickly appointed as E-Commerce Manager, overseeing the end-to-end digital commerce strategy. My responsibilities included:

  • Ensuring brand consistency across all digital design touchpoints.
  • Managing and optimising Perple’s bespoke Shopify 2.0 store to create a seamless, high-performance shopping experience.
  • Building and automating email marketing flows to enhance customer retention.
  • Launching Perple on Amazon Marketplace & TikTok Shop, expanding reach and accessibility.
  • Overseeing logistics and product fulfilment to ensure efficient order processing.
  • Handling customer service, ensuring a smooth post-purchase experience.

This holistic approach ensured that Perple’s brand presence, messaging, and e-commerce strategy were fully aligned for a successful market entry and long-term growth.

The process

The Results

Delivering a huge impact

The process
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The process

Research & Discovery

Before conducting my own research, I first engaged in a brand immersion session with the branding team. This allowed me to fully understand Perple’s North Star and its two key UX principles:

  1. Simple: Don’t interrupt people when they’re trying to shop.
  2. Clean: The cleaner something looks, the more people interact with it.

Following this, I led a workshop designed to uncover deeper insights into the brand’s e-commerce vision, marketing direction, and internal operations. The session focused on three core pillars:

  • Optimising e-commerce KPIs – Improving conversion rates, average order value (AOV), and engagement.
  • Building brand awareness – Establishing Perple as a trusted alternative to synthetic sports drinks.
  • Enhancing design & customer experience – Creating an intuitive and immersive digital journey.

Target Audiences & Segmentation

We identified two core target groups, each aligning with a specific product offering:

  1. Long-distance endurance athletes – Those training for half-marathons, marathons, long-distance cycling, and triathlons. This audience was best suited to the Endurance Mix product.
  2. Shorter-distance athletes & fitness enthusiasts – Participants in 5K-10K runs, team sports, and general workouts. This group aligned more closely with the Sports Drink product.

Aligning UX & Brand Strategy

To ensure the online store accurately reflected Perple’s active, science-backed positioning while maintaining its core values of pleasure and performance, I developed and presented:

  • Site information architecture & sitemaps – Structuring a frictionless navigation experience.
  • Customer journey flows – Mapping out touchpoints to guide users towards purchase.
  • Moodboards – Defining visual and emotional brand direction.
  • Wireframes & concept designs – Establishing a UX/UI foundation that seamlessly blended performance with lifestyle appeal.

This research-driven approach ensured that every design decision was aligned with Perple’s brand vision, customer needs, and business objectives.

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Design & Execution

Following my standardised design process in Figma, I meticulously designed all required Shopify pages, ensuring a seamless customer experience that was both joyful and informative. The design emphasised art direction and photography, reinforcing Perple’s unique positioning. Once finalised, the designs were handed off to the developer for implementation.

With the website build underway, I shifted my focus to building and optimising Perple’s e-commerce tech stack, covering:

  • Email & SMS marketing
  • Reviews & customer incentives
  • Subscriptions & retention strategies
  • Analytics & tracking
  • Customer service automation

E-Commerce Optimisation & Growth Strategy

Email & SMS Marketing (Klaviyo)

  • Implemented automated flows to nurture leads, including a 10% off first order lead magnet to capture customer data.
  • Developed segmentation and retargeting strategies to increase customer lifetime value (LTV).

Customer Reviews & Social Proof (Reviews.io)

  • Integrated review automation and incentives to encourage user-generated content and testimonials.
  • Leveraged customer feedback to refine product positioning and messaging.

Performance Tracking & Data Insights

  • Set up Meta Pixel, Google Performance Max Ads, GA4, and Hotjar to track key customer behaviours.
  • Data analysis led to the creation of the ‘Why Perple?’ page, designed to move users from awareness to consideration by educating them on Perple’s clean ingredients and performance benefits.

Expanding to Marketplaces

  • Launched on Amazon and TikTok Shop, requiring product listings, custom product images, and A+ content to optimise conversions.

Brand Awareness & Community Building

As part of Perple’s brand awareness and community-building strategy, we launched in-person activations in partnership with Rep Runners Weekly Run Club and Trash Mile Cycle Club during their Race Weekend events.

  • These events provided a direct opportunity to engage with athletic enthusiasts, educating them on the benefits of incorporating Perple into their nutrition plans.
  • We created bespoke flyers with unique discount barcodes, offering exclusive promotions for these clubs to drive initial product trials and customer acquisition.

By integrating both digital and offline touchpoints, we reinforced Perple’s brand presence while fostering relationships within endurance sports communities.

Challenges & Agile Approach

As a fast-moving startup, one of our biggest challenges was balancing speed and prioritisation while setting up multiple e-commerce channels simultaneously. To address this, we adopted a sprint-based workflow, allowing us to:

  1. Dedicate focused time to high-impact tasks.
  2. Review performance and iterate quickly.
  3. Ensure continuous progress without bottlenecks.

This agile approach allowed us to stay adaptable, ensuring we could rapidly launch, monitor performance, and refine strategies based on real-time data.

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